Buick GMC Pensacola Customer Testimonials
I was charged for diagnostic fees that I was told would be dropped if my car was fix at service shop
I purchased my Buick in 2021 and I have it serviced at the dealership. Jessica has been excellent at getting me in and out because in retirement Pam and I are a one car family. Jessica did an excellent job just recently, Hat Tip to the mechanic and the shuttle drivers, John Henry and Noah. My Service Dog Jack loves the place. Scheduling was also excellent. Liam Holliday
We would recommend Brad Howard our salesman he was very thorough and informative about our purchase of our 2025 GMC Denali Ultimate. We love the truck.
Enjoyed buying my new car. Shelli was great! Pleasant experience! I love my new encore !
Nick Mason made this about as easy as it could've been! Awesome knowledgeable guy hands down easiest new car purchase I've ever made!
Mr. Bob was very Friendly and through with me,i,explaining to me about my car. I appreciate that.
Nick Mason spent the last month getting me the exact car I wanted! From ordering it from the factory to all the additional dealer installed items I wanted. He is exactly the type of salesman I was hoping for. I couldn’t have asked for a better salesman. Thank you Nick!
Nick was great. No nonsense and extremely helpful getting through the whole process. A+
Great customer service. Salesman didn’t have what I wanted but had a model higher. He fought the good fight to get me into it but at the end of the day I just couldn’t afford it. Facility was clean, test drive was great, friendly atmosphere.
I always have a pleasant experience whenever I get my vehicle serviced. Desean has been my maintenance advisor for about four years. We’re on my second Cadillac and I’m already looking forward to my next one. I couldn’t ask for better service. EVERYONE at the dealership is so friendly and helpful. I also had a great experience a few weeks back with the parts people while getting the battery in my remote changed out.
Mr. Mason helped me get the car of my dreams! He was extremely helpful, a great listener, very courteous. He’s great with children and helped keep them entertained while I signed paperwork. I couldn’t have met a better salesman. He was very persistent and rufused to give up on my dream! And he helped to make it true. A real car hero!
Nick Mason Was Very helpful and made this process Absolutely Easy and less stressful! He's an amazing salesman and made the whole process feel like I was talking more to a Friend than a Salesperson!! Thank you Nick Mason for making this purchase an awesome experience!! I Will Definitely request Nick again in a future Deal!
My mom was looking to trade in her 4 year old vehicle for something 2024 or 2025. She had test driven a couple different makes locally at a dealer in Ft Walton but wasn’t really excited about them, they didn’t have the comfort level she was looking for, especially for long trips. My husband and I had purchased 2 vehicles from Mr Pink in Pensacola in recent years and had been super happy with his high level of customer service. My husband suggested to my mom that she test drive a Cadillac SUV, and he called Mr Pink who agreed to meet ... Read More Google - Oct 13, 2024
Great service with little wait time. Work was completed ahead of tentative wait time. Very good job and vehicle was delivered washed which was an added plus!!
Great experience, easy, quick, and great deal. Nick was great, very personable....
Shout out to Nick Mason! I thought he was very kind and definitely patient. The auto I was looking at sold, online, before my husband and I could discuss our final decision. I was in disbelief. That was on a Saturday. The following Thursday he sent a text stating the deal did not go through. The text started with "Barbara!" and reading the rest of the text sounded like he was talking to me himself. We went in the next day. It is now sitting in my yard! Thanks Nick for the look out and patients.
Great smooth transaction.
Just bought my dream BMW x5 in the color I’ve wanted for years and the customer service I received from Chris S. was top tier! He made the process seamless and surprisingly enjoyable. I wouldn’t know if there was any hiccups, because he handles everything so well.
Cortez was so amazing with the purchase of our Denali 2500HD on Saturday. We came back Monday to purchase our Cadillac Lyriq. He was not pushy and worked with us most of the day finding the perfect vehicles. We will be back.
I just like to say that I think Shelly and Marie for giving me the opportunity to drive off with my 2016 lexus NX. It wouldn't not have been possible if it hadn't not been for you guys. God is good.
took my wife's Cadillac in for service and the team took care of me like they always do. Thank you for always working hard to put our family back on. the road.
It's okay just not as you would expect from a dealership but I didn't buy my Cadillac from them so maybe that's why .
Big thank you to Nick Mason at Step One Buick Cadillac Pensacola,and business management,got what I wanted at the price I wanted... Not much else to say but go first to See Nick Mason,he will close your deal on your terms .. great doing business with them 5⭐
Great experience buying a new Escalade ESV with Nick Mason! No stress or normal car buying drama. Told him what we were willing to walk out the door price wise and he made it happen. Drove off the lot in less than 4hrs. Highly recommend giving an opportunity to earn your business! Had shopped around prior to walking in. Thanks Nick!!
Mr. PINK and Marie are family now
Thank you for your awesome service! Yall are awesome cadillac pensacola service
Great service department the whole team took care of me and made sure my beautiful red caddy was taken care of and cleaned she looked brand new when they gave her back to me. Wanna thank Nick and Desean Jessica for always taking care of me
I have always had my vehicle serviced here and will continue to do so. Nick has been my service advisor and Sean and Corey have always done amazing work on my family’s vehicles. Highly recommend
Thank you Cadillac Pensacola, My Cadillac CT6 just came out of service and I’m super happy with the performance. Thank you Nick for always taking care of me.
We had a great family friendly experience at this dealership. Kids play area and everyone is family friendly. Chris was amazing to work with through the purchase process, working some things over text to make the down time in the dealership minimal. Test drive was friendly and he helped show us features of multiple models. If you’re looking for a GM look for Chris at Pensacola Cadillac
My sales person name is Nick Mason. Mr. Mason made the experience very easy to navigate with limited to no stress. Mr. Mason made sure that he paid strict attention to what I wanted specifically in an automobile. His expertise and astute knowledge of the industry navigated him to a vehicle that only I held dear in my heart meaning the right color both inside and outside, the size the dynamic and of course the price. I have bought many cars in my life before, but this by far surpasses all of my car buying experiences. Thank you, Nick for ... Read More Google - Sep 13, 2024
I felt Nick tried and got me what I asked for
Tyler Brush took care of my needs from the very start of looking for the right vehicle. I inquired about a vehicle online,and he contacted me about the vehicle and I drove down to the dealership. He took care of me from the very start, and even tried hard to get me in other vehicles. He never seemed frustrated, just happy to help us. I just wanted to say thank you so much for helping with the purchase of my new vehicle and taking care of the issues with the car, you made my car buying experience awesome, and ... Read More Google - Aug 1, 2024
If you want the best car buying experience ever, you need to get over to Cadillac Buick GMC Pensacola. I absolutely hate going to dealerships and going through the car buying process and always feel like I'm wasting my time. We met up with Mr. Clint F. and he made this the most amazing car buying experience ever. Not only did he answer all of our questions, but he also gave us so many more tips/info that we didn't know or even think about. We were there for a total of 1.5 hours......this has never happened in ... Read More Google - Jul 20, 2024
Can not express enough how professional, knowledgeable, and kind Tyler Brush was throughout my XT6 purchase! This was, by far, the best experience I’ve had in purchasing a vehicle. Thank you Tyler- and Thank you for making it an absolute easy process! 5 Star plus! I will forever work with Tyler future forward and Pensacola Cadillac !
That is how you earn someone's business! Tyler Brush is the man! He found the truck I wanted for the price I needed. BGCP knows how to treat their customers. They gave me top dollar for my trade, more than anyone else from Crestview to Pensacola. Tyler sent pictures, a video, highlighted any imperfections (there weren't many) and acted as a consumate professional from start to finish. And that's not it, the finance department didn't jerk me around at all. I said where I wanted to be with the numbers and they got me there. If ... Read More DealerRater - Jun 18, 2024
Had a great experience at this dealership buying a new XT5 this week. Our salesman Tim was a very knowledgeable and helpful salesman. No high pressure sales tactics here at all. All the other people I dealt with there were also very nice and helpful too. Got a great deal on a lease. Real white-glove treatment from start to finish. Tim even gassed up the car, got it registered and drove it to my house! Could not have asked for a better Cadillac-level experience from this place. Would def recommend! A+
Pleasant folks to deal with. Did not meet an unfriendly person or anyone without a 👋 to them
Marie was outstanding... She allowed us to take our time with our decision to buy our 1st EV. I was impressed that if she didn't have the answer she would immediately go and get the answer.
If you are buying a Cadillac go to Marie! She really knows these cars. Initially didn’t think they had a Platinum in stock and Marie was great about following up with me. I ended up getting exactly what I wanted and they gave me a solid amount for my Trade. Highly recommend!
Jim took good care of me love my new Lyriq
We love it Mr Pink was real helpful and we can’t say enough about him and the Cadillac dealership
Amazing staff and service, Mariah was helpful and my experience was smooth and without any worry. I recommend this dealership 10/10!
I spent an entire day trying to purchase a vehicle with them over the phone and texting. It was like they had no desire to sell the vehicle to me or help in any way at all. After monopolizing my entire day I finally received a text late in the evening telling me that they had sold the vehicle. I guess honesty and professionalism is just too much to ask for from this dealership. Wish I had come here first to read the reviews. If I had, then I never would have contacted them in the first place. I recommend ... Read More DealerRater - Feb 6, 2024
I have used the service center sense we moved here in 2019. Think about this when it was time to let go of my beautiful ATS Cadillac and upgrade to a larger vehicle and looking around . We met Mr. PINK. AND TOLD HIM OF OUR NEEDS . No pressure, great sales ethics. He waited until we were ready to buy and helped us in every way possible. The other staff members we equally knowledgeable and help with every step of the way.
Shelly took really good care of me through the process. She was prompt with updates, answers, genuine, relatable and not pushy. I will be calling her again for future purchase needs! The paperwork and warranty details were well explained and the gentleman knew the details of every page. I was in good hands and love my new car!
Chris was an outstanding salesperson right from the beginning. Let me tell you all something. My wife and I started the day saying to each other are we ready to go look at cars? We was, and we were excited about it.
We made a list of what cars to look at, and where to stop at in the order we decided on. We put pictures of the actual cars along with prices, and left space for our notes.
So we looked at the Chrysler 300, it was boring, no salesperson there, we had to look for one, left there to ... Read More Google - Dec 1, 2023
Outstanding customer service & Mr. Pink was very energetic and helpful!
Very comfortable with my salesman, Jim Driskel. Very informative of the XT5.
Thank you to Riley at the Service Center at Cadillac Pensacola! We purchased our beautiful Caddy a few years ago and absolutely love our car and the service we continually receive from Cadillac Pensacola. We love this dealership and will be purchasing our next vehicle at Cadillac Pensacola. Thank you again Riley for taking such good care of us!
I had such a wonderful experience there. From the salesman to wrapping things up was remarkable
I had a great experience with the people at Cadillac Pensacola. They made it easy and stress free.
Courteous, knowledgeable,, professional professional
Tried for two weeks to get a proposal for a new Sierra from this dealership. Went in person, called and emailed, no response. Talked to two different salespeople. Dealership appears to be clueless and not interested in making a sale.
I have never been treated so badly trying to buy a car. Even the finance manager made a snarky comment about the brand of used car we were purchasing because we didn’t buy the warranty package for him to make commission off of. He also tried to get us to sign papers without even telling us what our monthly payments were or finance charges. I will never purchase from them again. If I had it to do over agai. I would have told them to keep their car
Mr Pink is awesome! Just ask for him, everyone knows who he is. Our 2nd purchase from him, probably not our last.
Well its been bout two months only had used low miles under 30 thousand and ALREADY Thermostat went out I will let you know how they handle that with only Having the car too much. To be continued
Had an appointment for an oil change for my Cadillac CTS Coupe. The service was great. Jessica was awesome. My car was taken on time and had it back in no time at all !! Highlrecommen
Great experience and Sherri Payne did an excellent job taking care of us though out the whole process. Loves our new 2024 CTS 5 V.
Great experience Jessica did a wonderful job
Very happy with service yesterday, especially Jessica and Stacy. Thank you!
Jessica is always nice and caring.
Awesome
Great place to buy your new car! 5 stars!
Not an Honest Dealership. They won’t Honor their sales Adverts. Also can’t detail a vehicle. Truck had a smell of Cigars. 3 times they tried to remove this smell and could not. Dealership after trading 2 vehicle for one, Failed to pay off both vehicles. Salesman would not enter correct pay off estimate, and when provided with accurate 14 days pay off: they did not correct pay off.
Went back 2 months later. Had a flat tire, off all days when I had a Doctors appointment at the VA. Per Sales Manager, Spare Tire is Optional. This Dealership charges the customers Dealer ... Read More DealerRater - Aug 18, 2023
Jessica at the service center was great, thank you for making the oil change a breeze
Very good experience with Travis Stoler. He was very patience and pleasant. Enjoyed the time with him.
Overall I was satisfied with the service. Ms. Payne,the sales person, was extremely helpful and explained things we needed to know. However the Business Manager needs to improve his people skills.
I visited Cadillac Pensacola to get my 2014 serviced and I had it appraised and was looking at the New Cadillac’s and my salesman MR PINK, was Awesome to work with, he provided Excellent customer service; he was very professional and knowledgeable about the Cadillac Brand, he was not pushy and I pull the trigger on a New 2023 Cadillac CT5 Premium Luxury with a twin turbo V6. I absolutely love the car. I strongly recommend MR PINK, he delivers! - Grant & Marjorie Fairhope, Alabama
We recently bought a 2023 Cadillac XT4 and we’re very pleased with the salesman and the process. Mr. Pink was very attentive and addressed our needs. Completely satisfied with the purchase.
I've been on the hunt for a used Yukon, low mileage, best price for about 6 months now and no one even came close to the price they gave me at Buick, GMC, Cadillac in Pensacola, Fl. Mr Pink went above and beyond to make my experience great and we worked out a deal in less than 2 hours basically over text message! The car was delivered to my house the following day. Lexi was also amazing and so easy to work with! My experience was flawless. 10 out of 10 thanks to Mr. Pink and Lexi!
Today I bought a 2023 ct5 I love it… I strongly recommend Mr. Pink if your looking to buy a vehicle Michael
Very smooth transaction completely over phone and text. Great experience in Pensacola after a rough experience at a Miami dealer. I should have started in Pensacola to begin with.
It was nice no hard sell on options. Shellie was nice to deal with. Jennifer was nice to do business with. I would definitely recommend the Pensacola Cadillac and Shellie. And Jennifer. If was a pleasant transaction
I was contacted by this dealer today regarding a Kelly Blue Book (KBB) cash offer that I placed. Mind you, they called me pretty much bagging me to come to thief store first because they could provide me the cash offer of $12,800 if my 2009 Infinity G37 checked out as I had described on KBB. Well my car checked out as described and was told how nice of a car it was but they offered me $8,000. Left their facility and went across the street to EchoPark and lo and behold I received a check for $12,800. If a dealer is going to ... Read More DealerRater - Apr 24, 2023
Very professional folks selling a great product like Cadillac, fun was had by all. And I drove away in a pretty car afterwards. I’ll do business here again I’m sure.
Brought my GMC in for an oil change and tire rotation. 2.5 hours later I’m still waiting for the truck. I was on time and told maybe 1.5 hours total. I’ve traveled all over the country and I can assure you this is the longest this service has ever taken. If I lived here I would find a different service department. The service writer was Clifford polite but he wasn’t the tech working or not working on the truck.
Shane was awesome! I came today to sell my car and he made the process smooth, fast and was very kind and professional! Nothing but great experiences at this dealership.
Had my truck serviced today, Cliff the service writer was great. Service was great. Went to pay the bill it was ok then they handed me the key, said it was outside , close to the white parking lot. First time this has happened at this dealership.
Very poor experience with the service department and service manager. I brought my brand new truck in because the passenger side headlight was not working. Six hours later they claim there is damage to my truck and it has never been in any kind of accident and would not covered under warranty. I filed a police report claiming that they did this on site and this is an ongoing investigation.
From start to finish, the amount of professionalism I received from JaQi was unmatched. I’m usually wary when contacting dealerships, the moment I spoke with JaQi all wariness went away. I drove down from GA, and everything was ready to go. It’s good to know that there are some dealerships out there who honors their word and works diligently with people like me traveling out of state. Thank you JaQi & Lexi for a seamless transaction.
I had some issues with the CUE in my Cadillac ATS-V. I worked with Johnathon Sparks in the service department. He worked with GM to get my parts, he was available through text, phone and email. John was polite and easy to do business with and kept in touch with me throughout the entire process. The guys in drop off bay were also polite and friendly.
The facilities were clean, but the waiting area is not as nice as some of the other Cadillac dealerships I have been to. I giggled when I saw the vending machines. My wait was ... Read More Google - Oct 11, 2022
just purchased 2020 cadillac CT6 the experience was great! purchased thru FaceTime and email the paperwork. It was easy and very convenient due to health issues and distance of driving. Mr Pink our sales coordinator handled everything so well and made this effortless due to our circumstance. Between Mr Pink and Lexi they were both curtious, friendly very attentive and on top of things very quickly and orderly. Cant wait to get our car tomorrow and Thank you so much for all your help and assistance. Great experience so far!!
The sales person's at Cadillac Pensacola were great!! They understood my concerns and were able to put together a great deal on my purchase of a brand new Cadillac XT4!! Completely satisfied!!